customer service Feature

How To Sell To a Logical Customer

The assumption of business owners is to provide solutions that meet the needs of their customers, and as a result, raise the

customer service Cyber security Security

Brands Beware: Protect Your Customers, or Risk Losing Them

New research has cast a spotlight on the role of brands in protecting their customers from cyber attacks. And with

customer service Partnership

ThankUCash to Power Wema Bank’s Customer Rewards Initiative

ThankUCash, a rewards and discount platform, has entered into a partnership with Wema Bank to power the bank’s loyalty reward

customer service Partnership

Superfluid Labs, Beem Partner to Deliver Data-Driven Marketing & Communications for Businesses Across Africa

Marketing communication remains foremost for business growth across multiple industries, especially for B2C companies. With the global growth in data

customer service Telecom

MTN Nigeria Rewards 20 Customers with Brand New SUVs

MTN Nigeria has expressed its gratitude to its customers and different stakeholders for their unflinching support. The company hosted a

customer service Telecom

NCC Resolves 99.2% of Telecom Consumer Complaints in Q1 2021

The Nigerian Communications Commission (NCC) has resolved 99.2 percent of service-related complaints received from telecom consumers across the major network

customer service Feature

A Successful Omnichannel Strategy Should be Customer-obsessed

The consumer industry is in a state of constant disruption. Along with advances in technology, more informed and skeptical consumers

customer service Ecommerce

SA Shoppers Are Online. Retailers Need to Meet Them With An Exceptional Experience

Consumers are embracing the e-commerce experience in growing numbers and corporate South Africa is taking serious notice, according to Geoff

customer service MTN Telecom

MTN Nigeria Launches Robust Customer Engagement Platform

MTN Nigeria has launched a new unified customer engagement platform, EnGauge, designed to enable small-to-medium enterprise business owners to seamlessly

customer service Feature

Inclusive Design is Transforming Customer Journey as Digital Expectations Skyrocket

Embracing inclusive design is a pathway to innovation that organisations ignore at their peril says Reynhardt Uys, Chief Experience Officer, Immersion