`Customer
customer service Feature

A Successful Omnichannel Strategy Should be Customer-obsessed

The consumer industry is in a state of constant disruption. Along with advances in technology, more informed and skeptical consumers

Shoppers
customer service Ecommerce

SA Shoppers Are Online. Retailers Need to Meet Them With An Exceptional Experience

Consumers are embracing the e-commerce experience in growing numbers and corporate South Africa is taking serious notice, according to Geoff

`Customer
customer service Feature

Inclusive Design is Transforming Customer Journey as Digital Expectations Skyrocket

Embracing inclusive design is a pathway to innovation that organisations ignore at their peril says Reynhardt Uys, Chief Experience Officer, Immersion