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Amazon has announced that it will employ 3,000 people for virtual customer service roles in South Africa.

The new individuals that will be hired will provide 24/7 support to the retail giant’s customers in North America and Europe.

With the additional 3,000, this brings the total of Amazon’s permanent and seasonal full-time workforce in South Africa to 7,000.

Andrew Raichlin, director of Amazon customer service in South Africa said: “The new jobs reflect our continued commitment to South Africa’s economic development, and I am proud to have South Africa be a growing part of our ability to deliver a great experience to retail giant’s customers around the world and provide employees with the opportunity to work safely from home,” said.

Candidates interested in applying must meet the following requirements:

a.) Completed matric/grade 12/NQF level-4 qualification or higher,

b.) Have an excellent command of English

c.) Must be a South African citizen

Anyone interested in joining Amazon’s Customer Service team can view open positions at www.amazon.jobs, filtering by location, and typing: South Africa to view the open positions.

Amazon said that employees will be offered a comprehensive benefits package starting on day one, including employer contributions toward medical aid and provident fund, group life cover, employee wellness programmes, and a monthly stipend for a dedicated internet line.

In a statement, South Africa’s Trade, Industry, and Competition Minister Ebrahim Patel said: “We welcome the decision by Amazon to locate more of its global services in South Africa.

“The economy will increasingly shift to more productive services and digital technologies, which can provide significant opportunities for young people.

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“The Covid-19 pandemic is accelerating the digital transition of work, and this decision by Amazon to locate these jobs in South Africa shows our ability to offer a good value proposition,” the minister added.

Amazon appears to be very interested in South Africa and it is willing to invest in the country. Recently, Amazon Web Services (AWS), an Amazon.com company opened the AWS Africa (Cape Town) regional office.

Musa Suleiman
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